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Terms and conditions of use

1. Service Charge

The services that we provide are prepaid services. The client’s first payment includes one-time fee, that will be followed by monthly payment according to the plan that you have subscribed for. It is the client’s responsibility to make all the payments in time within the due date. 2% of interest will be applied to the Balance not paid after the due date. In case of a failure to make a payment, ALTTECO has the right to suspend and/or terminate the services at any time with or without further notice. To reactivate or re-install the service the client will be charged a reinstallation fee in the amount of $100.

2. Service Installation

ALTTECO technicians do service installation only on the devices (cable modem, Wi-Fi router, phone lines equipment) provided by our company and bears responsibility only for them. Additional charges will apply to installation of other devices upon the client’s request.

3. Network Support

The client will get the first free of charge visit of our specialist if any issues occur after the installation of business phone service, Internet and the residential line. During this visit our specialist will do local network full analysis and full checkup of the devices provided by ALTTECO (modem, router, phone adapter). If the problem is not related to our devices, than estimation of how to eliminate the problem will be made. The further visits, including network analysis, will cost $50 per visit. Additional charges may apply if another specialist will be involved to solve the issue.

4. Service Cancellation

-If the client subscribes to one-year contract or one year prepaid Internet Service the first one-time $100 installation fee won’t be charged. In case of early cancellation (less than 1 year), the installation fee in the amount of $100 will be charged.

-ALTTECO has all the rights to apply the client’s deposit without notice in case of any unpaid balances, and the remaining balance will be sent to the client within ten days after return of all the leased equipment in good working condition with complete parts. Failure to do so within ten business days after the service is suspended, the client will be charged for the full price of any equipment not returned to ALTTECO.

5. Moving Service to another address

Re-installation fee in the amount of $100 will be applied in case of change of your address.

6. Moving Service to another address

ALTTECO will make every effort to provide high quality service. However, if the services are interrupted or not perform properly for any reason for more than 72 consecutive hours, ALTTECO will be liable for crediting you the service fee only for the period in question.

7. Moving Service to another address

ALTTECO will make every effort to provide high quality service. However, if the services are interrupted or not perform properly for any reason for more than 72 consecutive hours, ALTTECO will be liable for crediting you the service fee only for the period in question.

8. Limited License

ALTTECO grants you a limited license to access and make personal, non-commercial use of our website (the “Site”) and the content displayed on it. Any other redistribution, re transmission, copying, or publication of any content from this Site is strictly prohibited without the express written consent of ALTTECO. Our grant of this limited license does not include, without limitation: (1) any right of resale or commercial use of the Site or any of its content; (2) the collection and use of any service or product listings or descriptions; (3) making derivative uses of the Site or any of its contents; or (4) use of any data mining, “spiders,” “robots,” “wanderers,” or similar data gathering and extraction methods; (5) any access, or attempt to access, any materials or information on this Site through any means not purposely made available by ALTTECO, including but not limited to bypassing the navigational structure of the Site. Except as noted above, ALTTECO does not grant to you any right or license by implication, estoppel, or otherwise in or under any copyright, trademark, service mark, registered trademark, or proprietary right of ALTTECO or any third party. See the Copyright and Trademarks and Service Marks sections below for further information. ALTTECO may update these terms (the “Agreement”) from time to time. All elements in this Agreement are subject to amendment from time to time. The intervals in which ALTTECO may propose an amendment is weekly. The amendment proposal will be provided to you at least thirty (30) days but no more than ninety (90) days before the date on which the amendment shall take effect. Upon such amendment, you have the option of either terminating this Agreement or retaining the existing agreement unchanged. Your continued use of the Site after changes have been posted constitutes agreement to the updated terms and conditions.

9. Additional Agreements

Because the Site serves a number of functions, including registration for and access to ALTTECO Services, your use of the Site also may be governed by other agreements; the terms of those agreements are in addition to the terms set forth herein. In the event that Site terms contradict terms set forth in a specific ALTTECO Service agreement, the Service agreement shall control.

10. Copyright

All content, copyrighted materials, and copyrightable materials on this Site, including, without limitation, the ALTTECO® and ALTTECOo® affiliate logos, designs, text, graphics, pictures, sound files and other files, page layouts, and the selection and arrangement thereof (“Materials”) are Copyright © 2015 ALTTECO and/or its affiliates ALL RIGHTS RESERVED. Except as stated herein, none of the Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of ALTTECO or affiliated copyright owner. ALTTECO and its affiliates grant you permission to display, copy, distribute, and download the Materials on this Site for personal, non-commercial, and informational use only, provided that you may not, without the permission of ALTTECO or its affiliated copyright owner (1) copy, publish, or post any Materials on any computer network or broadcast or publications media, (2) modify the Materials, or (3) remove or alter any copyright and other proprietary notices contained in the Materials.

11. Trademarks and Service Marks

All marks and logos featured in this Web site—including, but not limited to, ALTTECO®, All page headers, ALTTECO and altteco.ca custom graphics, buttons, icons, and scripts are either trademarks, service marks, and/or trade dress of ALTTECO or its affiliates, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of ALTTECO or its affiliates. ALTTECO and ALTTECO affiliate trademarks, service marks, and trade dress may not be used in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits ALTTECO or its affiliates.All other trademarks, service marks, registered trademarks, product and service names and company names or logos that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ALTTECO.

12. Framing and Linking

You may not frame, enclose, or otherwise use any ALTTECO or ALTTECO affiliate trademark, logo, design, image, page layout, or other proprietary information displayed on this Site without the prior written permission of ALTTECO or its affiliates. See the Copyright and Trademarks and Service Marks sections above for further information.Subject to the restrictions in this Agreement, including without limitation those in the Limited License section above, ALTTECO grants to you a limited, nonexclusive right to create a hypertext link (“link”) to the home page of this Site so long as your link does not portray ALTTECO or any of its Services in a false, misleading, derogatory, or otherwise defamatory manner. You may not use a ALTTECO design, logo, or other proprietary graphic, trademark, or registered trademark to link to this Site without the express written permission of ALTTECO.

13. Third-Party Links

You may encounter links to this Site on third-party websites. ALTTECO may also display on this Site links to third-party websites. In permitting (but only pursuant to the provisions above) or providing these links to you as a convenience, ALTTECO in no way implies affiliation, endorsement, or adoption of any linked website, of the owner or operator of such a site, or of any content displayed on such a site. ALTTECO does not control in any way such third-party websites. ALTTECO accepts no responsibility for—and otherwise makes no claim or representation regarding—the quality, content, or reliability of third-party websites or services accessible by link from this Site, or third-party websites linking to this Site. When leaving the ALTTECO Site using a link, you should be aware that these Terms of Use and ALTTECO’s Privacy Policy no longer govern your use of or access to whichever website you may view. You should therefore review the terms of use and privacy practices and procedures of that website.

14. International Use

ALTTECO makes no representation that materials on its Site(s) are appropriate or available for use in locations outside Canada, and accessing them from territories where their contents are illegal is prohibited. You agree to comply with all applicable foreign and domestic laws, rules and regulations regarding the transmission of technical data exported from or imported to Canada or the country in which you reside.

15. Privacy

ALTTECO’s Privacy Policy describes how ALTTECO handles personal information, including information that may be obtained when you access the Site. ALTTECO's Privacy Policy is available here. By using the Site, you consent to the collection, use and disclosure of personal information as set out in the Privacy Policy.

16. Digital Millennium Copyright Act

One or more ALTTECO Services may allow third parties to upload, transmit, send, or receive copyrighted materials. ALTTECO is under no obligation to, and does not, review such materials for purposes of determining copyright infringement. However, except where prohibited by law, ALTTECO reserves the right to terminate access to its Services if a user infringes on others’ copyrights, and will, in appropriate circumstances, terminate access to the Services if a user is or is determined by ALTTECO to be a repeat infringer.All claims of copyright infringement for any material believed to reside on ALTTECO’s Services should be provided in writing to ALTTECO’s designated agent.

17. Sever ability

If any portion of these terms and conditions is determined to be unenforceable under applicable law, that portion shall be construed as nearly as possible to reflect the original intentions of the parties. All remaining terms set forth herein shall continue to have full force and effect.

 

18. Disclaimers and Limitation of Liability

ACCESS TO THIS SITE IS PROVIDED "AS IS" AND "AS AVAILABLE,” AND ALTTECO DOES NOT GUARANTEE THAT THE SITE WILL BE ACCURATE, COMPLETE, OR FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. ALTTECO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY SIMILAR WARRANTY WHETHER SAID WARRANTY ARISES UNDER PROVISIONS OF ANY LAW OF CANADA OR ANY PROVINCE THEREOF. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM RINGCENTRAL, ITS EMPLOYEES, OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS. SOME JURISDICTIONS DO NOT PERMIT THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, SO CERTAIN OF THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.IN NO EVENT SHALL ALTTECO BE LIABLE TO YOU OR ANY THIRD PARTY FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER ARISING UNDER CONTRACT, WARRANTY, OR TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER THEORY OF LIABILITY. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY IN ANY AND ALL CIRCUMSTANCES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO CERTAIN OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

19. Third-Party Rights

The provisions of the Disclaimers and Limitation of Liability section above are for the benefit of ALTTECO and its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the Site. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

20. Enforce ability and Admissibility

This electronic document and any other electronic documents, policies, and guidelines incorporated herein will be: (1) deemed for all purposes to be a “writing” or “in writing” and to comply with all statutory, contractual, and other legal requirements for a writing; (2) legally enforceable as a signed writing as against the parties subject to the electronic documents; and (3) deemed an “original” when printed from electronic records established and maintained in the ordinary course of business. Electronic documents introduced as evidence in any judicial, arbitration, mediation or administrative proceeding will, if established and maintained in the ordinary course of business, be admissible to the same extent as business records in written form that are similarly established and maintained.

 

21. Waiver, Modification, and Assignment

Any failure by ALTTECO to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right thereof. Neither the course of conduct between ALTTECO and a user of this Site nor trade practice shall act to modify any provision of this Agreement. ALTTECO may assign its rights and duties under this Agreement to any party at any time without notice to you.