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Privacy Policy

ALTTECO offers its services via the website "www.altteco.ca".

ALTTECO is responsible for the processing of your Personal Data, as defined below.


Definitions

For the purposes of this policy:

"Personal Data" means:

Name, address, telephone number

IP-address

Payment Data

Call Data Records


"Services" means all communication services provided by ALTTECO


Collection of the Personal Data and use of collected Personal Data

ALTTECO uses your Personal Data for the provision of Services and billing purposes.

ALTTECO may use your Personal Data to improve their Services.

ALTTECO may use your Personal Data to defect misuse of its system and / or a customer account.

ALTTECO may use the Personal Data to provide you with information relating to your account.

ALTTECO and any partner involved in providing the Services will store your Personal Data no longer than the time necessary to provide Services and in any case no longer than the maximum period permitted by the local laws, rules and regulations on Personal Data protection.

 

Disclosure and sharing of your Personal Data

ALTTECO ensures the confidentiality of your Personal Data and will never disclose them to third parties without your consent, apart from the partners involved in providing the Services.

However, these partners involved in providing the Services will only receive the Personal Data required to perform Services. ALTTECO and its partners are prohibited from using your Personal Data for any other purposes.


Security of your Personal Data

ALTTECO uses standard security technologies and procedures to ensure the protection of your Personal Data against unauthorized access, use, disclosure or destruction.

ALTTECO takes security measures, such as technical and organizational measures against unauthorised or unlawful access to your Personal Data and against accidental loss or destruction of, or damage to your Personal Data.

Any sensitive information, such as your credit card number are protected by encryption. The encrypted communication is established using Secure Sockets Layer (SSL) technology.

Indeed, SSL provides the secure exchange of data between two computers in order to ensure the confidentiality, integrity of exchanged information and authentication by recognition of the identity of the program, the person or company with which the Personal Data is exchanged.


Access to your Personal Data

You can request free access to your Personal Data processed and stored by ALTTECO.

Should you wish to access to, update, rectify your Personal Data or object at any time, for compelling and legitimate reasons relating to your special situation, the processing of any data on you, you may make a request in e-mailing to the address below:

("ALTTECO", "we", "us", or "our“ or other similar pronouns) recognizes the importance of protecting your personally identifiable information (your “personal information”). Please read the following to know more about our Privacy Policy ("Policy"). Please pay attention that, by visiting our Website or by using our Services you are accepting and consenting to the practices described in this Privacy Policy as, such Policy may be amended from time to time. Each time you visit the Site or use the Service, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Policy.

Collection and Use of Information

When you install the ALTTECO App or register on the Site, you will be asked to provide us with your phone number, name and a photo (name and photo are not necessarily) and to allow us access to your mobile device's address book.
A copy of the phone numbers and names in your address book (but not emails, notes or any other Personal Information in your address book) will be stored on our servers and will only be used to:
1) notify you when your contacts become online on ALTTECO,
2) indicate who from your contact list is already a ALTTECO user,
3) correctly show the name of each contact as it appears in your address book when a call is received.
4) sync your contacts with ALTTECO app running on other Android devices and iPads.
The copy of your address book (names and phones) is stored on a live database. This database does not have a "historical backup". If you delete the address book from our servers (more about this below), it will be deleted instantly and permanently.
Your phone number is used for identification purposes as your ALTTECO user number.
Since ALTTECO users may add your ALTTECO number to their address book and see that you registered to ALTTECO, we do not consider the fact that your ALTTECO number exists on ALTTECO as private information.

Online Status

Other users will see your connection status (whether you are online or not)

 

Location Information

ALTTECO allows you to attach your location information to messages you send to other users or send a specific location message. If you choose to share your location with a specific user or group of users your location will be retrieved from your device and sent to ALTTECO. ALTTECO will only use this location for this particular purpose and delete it from its servers once the message is delivered. For the avoidance of doubt, ALTTECO will not share your location information and will not use it for any purpose except the one specifically requested by you.

ALTTECO International Calls

If you wish to use ALTTECO to call a number outside of the ALTTECO community ("ALTTECO Out"), you will be asked to create a "User Account" by selecting a password, and providing your name and billing information so that your payment for the ALTTECO Out Service can be processed. We use the services of third parties to process your payments and we require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information.

 

Not For Children

This Website is not intended for use by children. Children under 13 years of age are not permitted to be our customers. If you are under the age of 13, do not use this Website and do not send us any information about yourself. If a child under 13 submits information through any part of our Website, and we become aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information about children under 13, we do not knowingly use or disclose such information.

 

Security

We take reasonable precaution to protect Personal Information from misuse, loss and unauthorized access. Although we cannot guarantee that Personal Information will not be subject to unauthorized access, we have physical, electronic, and procedural safeguards in place to protect Personal Information. Personal Information is stored on our servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information from site

ALTTECO Inc. collects and uses Users personal information for the following purposes:

 

To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

 

Changes to this privacy policy

ALTTECO Inc has the discretion to update this privacy policy at any time. When we do, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

ALTTECO Inc.

https://www.altteco.ca

400 Boulevard Curé-Labelle, office #414, Laval , H7V 2S7,

Grand Montreal, Quebec, Canada

+1 (514) 600-0444
helpdesk@altteco.ca