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Refund and return policy

You may request for a refund by submitting a written request in English or French to alTTeco's customer service email at

Refund requests carried out through other means shall not be eligible for the refund. For the avoidance of doubt, no refunds shall be given for Services paid or credit acquired through vouchers, gift cards or similar.

ALTTECO Inc. reserves the right to deny repetitive refund requests. Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of this Agreement.

All payments older than 90 days are non-refundable. You can send your request to so that our agents evaluate your case.

Our 30-day money back guarantee gives you time to make sure you're satisfied with our services. If you are not satisfied with our quality of service, we'll happily provide you with refund on the concerned order.

Circumstances of No Refund 
ALTTECO Inc. generally does not refund your services and products in the following situations: 
a. If the services and/or products fail to meet your needs due to your lack of understanding of the products functions and capabilities.

b. A refund request for part of an order, since we cooperates with third parties payment platforms, which do not support partial refunds within an order.

c. If you have a 'change of mind' after completing a purchase.

d. Due to technical trouble, if you refuse to cooperate with the support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the support team.

e. A refund request for technical problems after the software has been updated, if the order exceeds 30 days.

f. Any refund request for a Calling Plan, when the latter is purchased, as part or as a whole of an accepted purchase.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


400 Boulevard Curé-Labelle, office #414, Laval , H7V 2S7,

Grand Montreal, Quebec, Canada


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