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Fair usage policy

We reserve the right to immediately disconnect, modify or suspend your Service and offer you an alternative calling plan if we determine, in our sole and absolute discretion, that your use of the Service, an Extension™ or the Box is, or at any time was, inconsistent with normal residential usage patterns or you exceed the fair usage limits set out below. In addition, you will be required to pay our higher rates for commercial service for all periods in which your use of the Service, an Extension™ or the Box was inconsistent with normal residential use (as described more fully in our Terms of Service) or the fair usage limits set out below.

Terms used in this Fair Usage Policy have the same meanings ascribed to them in our Terms of Service.



Calls included in US/Canada unlimited calling plans have a maximum call duration of four (4) hours per call, after which time the call will be disconnected.

US/Canada unlimited calling plans are subject at all times to a limit of 3000 minutes in aggregate (including Extensions®) during each monthly billing cycle for outgoing calls. This includes local and long distance calls anywhere in Canada, the US and Puerto Rico.Calls to international countries specified in your US/Canada unlimited calling plan are also subject to the 3000 minute limitation. ALTTECO to ALTTECO calls are excluded from this policy.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


400 Boulevard Curé-Labelle, office #414, Laval , H7V 2S7,

Grand Montreal, Quebec, Canada


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